Question 1

Where is CATS located?

Accepted Answer

CATS is located in the heart of Boulder at 30th and Pearl, across 30th from Whole Foods and the YMCA, and just off the Goose Creek Bike Path. We’re accessible by car, bus, bike, or walking. Look for us at the far east end of our strip – we’re the last building.

Question 2

Can I bike or take a bus to CATS?

Accepted Answer

Getting to CATS

Driving:

Northbound on 30th Street:
After crossing the bike path, take the first driveway on your right into the CATS parking lot — directly across from Mapleton Avenue.

Southbound on 30th Street:
After passing SAFELITE Windshield Repair, take the first driveway on your left into the CATS parking lot — directly across from Mapleton Avenue.

By Bus:

- Take the HOP from Pearl Street or the CU Campus to 30th & Pearl.
- Take the BOUND from anywhere along 30th Street to 30th & Pearl.

From there, walk northbound on 30th to the driveway just after the bike path, then turn right into our parking lot. CATS is the last unit on the east end of the building.

By Bike:

Eastbound on Goose Creek Trail:
Ride under 30th Street and take the third exit ramp (Junction Place). Exit heading west, then cross at the Junction Place crosswalk.

Westbound on Goose Creek Trail:
Ride under Foothills Parkway and take the third exit ramp (Junction Place). Exit heading west, then cross at the Junction Place crosswalk.

Question 3

Can I bring my dog to CATS?

Accepted Answer

No dogs are allowed in the gym between 3:30 - 7:30 pm on weekdays, and between 9:00 am - 4:00 pm on weekends. Service dogs are always welcome.

Question 4

What should I wear to an open workout?

Accepted Answer

For open gym, wear comfortable athletic clothing, such as a leotard or shorts with a tank top. Avoid zippers, buttons, or metal clasps, as they can damage our equipment. Shoes are not allowed on gym equipment. Bring a water bottle, and in cold weather, bring a sweatshirt and long pants, as the gym can be chilly during winter months.

Question 5

How do I purchase a punch card for open workouts?

Accepted Answer

Use your open gym punch card through the Parent Portal or by calling/texting the CATS Front Desk at (303) 939-9699.

Question 6

When do punch passes expire?

Accepted Answer

Open Workout Punch Passes expire 1 year from date of purchase.

Question 7

Is there a sibling discount for open workouts?

Accepted Answer

Unfortunately, no, there is no sibling discount for open workouts.

Question 8

Can I do a free trial for open workouts?

Accepted Answer

There are no free trials for Tumbling Tots, School age, Climbing, or Adult Open Workouts.

Question 9

How can I sign up for classes?

Accepted Answer

1. Open CATS Parent Portal (https://portal.iclasspro.com/catsboulder)
2. Select "Booking"
3. Select "Find a Class"
4. Choose which student to enroll
5. Search classes by Day, Age, or Level
6. Choose your class
7. Review ALL class information
8. Click "Submit Request"
9. Click "Add to Cart"
10. Click "Complete Transaction"

Please note: All class participants must have an up-to-date waiver on file. Complete your waiver in the parent portal.

Question 10

Should my child take classes year-round?

Accepted Answer

Taking classes year-round is the best way to ensure safe, consistent skill development. We encourage athletes looking to progress through CATS classes, or join CATS team to stay enrolled year-round.

Question 11

What if I need to withdraw my child from classes?

Accepted Answer

Parents can request to drop their child's enrollment through the Parent Portal. All drops must be submitted by the 15th of the month prior to the drop, any drop requests sent after the 15th will be processed for the following month. If you have questions, please call or email us!

Question 12

Can I register in the middle of the month?

Accepted Answer

Yes! CATS offers rolling enrollment. Students enrolled mid-month will receive pro-rated tuition.

Question 13

How can I schedule a make-up class?

Accepted Answer

Parents can schedule a make-up class through the Parent Portal. Make up tokens expire 90 days from issue date. 
​

Question 14

Can I transfer my child's enrollment?

Accepted Answer

Parents can transfer their child's class through the Parent Portal. Contact us if you have questions!
​

Question 15

How does my child advance to the next level class?

Accepted Answer

CATS Staff will assess all athletes for advancement twice per year:
 • April assessment will determine June registration​
 • November assessment will determine January registration

Parents may request an assessment at anytime, by contacting CATS front desk staff. We do our best to accommodate assessments during your scheduled class time. ​If the evaluating staff is unavailable during your athletes class time, you may be asked to bring in your child for a 15-20 minute appointment to complete the assessment.

Question 16

What does an athlete 'assessment' entail?

Accepted Answer

Completed assessment sheets will be sent home with ALL athletes. This sheet includes:
 • Skill evaluation for each event
 • Staff member's class recommendation for the next session

Please note: Athletes may stay in the same level for 6-8 months, depending on attendance. Athletes looking to advance faster should consider booking a private lesson.

Question 17

What if my child's class only has one or two other kids in it?

Accepted Answer

CATS runs classes with at least four students enrolled. If fewer than four kids attend (but enrollment is four or more), staff may shorten that day’s class. If enrollment drops below four, the class will continue for four weeks. After that, if no additional students enroll, the class will be closed and athletes will be asked to transfer to another class.

Question 18

What should my child bring for a full day of camp?

Accepted Answer

Please pack three healthy snacks, a full lunch, a full water bottle, and weather-appropriate shoes for outdoor activities.

Question 19

What should my child bring for a half day of camp?

Accepted Answer

Please pack two healthy snacks, a full lunch, a full water bottle, and weather-appropriate shoes for outdoor activities.

Question 20

What should my child wear to CATS camps?

Accepted Answer

Children should wear comfortable clothing they can move in, such as a t-shirt or tank top with athletic shorts; leotards are also fine. Please avoid buttons or zippers, as they can damage our equipment. Don’t forget good walking shoes for outdoor activities. In cold weather, campers should bring a sweatshirt and long pants, as the gym can be chilly during winter months.

Question 21

What is the difference between half day and full day camps?

Accepted Answer

Half-day camps run from 9:00 am to 12:00 pm, while full-day camps run from 9:00 am to 3:30 pm. For select camps, we offer extended hours from 3:30 to 5:00 pm for an additional charge. Please note that field trips and special visiting activities happen after 12:00 pm.

Question 22

Can I cancel my child's camp enrollment?

Accepted Answer

You can cancel your camp enrollment for a full credit if you give at least 24 hours notice. Cancellations within 24 hours receive a 50% credit for future use at CATS. No credit is available for no-shows or if no notice is given. Please note, refunds to your original payment method are not provided.

Question 23

How do I pay for CATS Programs?

Accepted Answer

CATS requires our active families to keep a credit card on file. We will charge tuition on the 1st business day of each month. Families may pay with alternate methods before the 1st business day of the month.

Question 24

What is CATS’ Cancellation and Make-Up Policy?

Accepted Answer

Classes

• Students will receive a Make-Up Token for any missed class.
 • Make-Up Tokens are valid for 90 days from the date of issue.
Clinics & Open Workouts

• Cancellations made more than 24 hours in advance will receive an account credit.

Camps

• All camp registrations are non-refundable and non-transferable.
 • Camps are booked by the week (not a punch-card system).
 • Families may choose which specific days their athlete attends within that week.
 • Weekly discounts apply only when booking all 5 consecutive camp days (full or half-day).
 • Change requests must be made at least 7 days before the first day of your registered camp week by emailing catsgym2@gmail.com.
 • With proper notice, a credit may be applied to a different week, pending availability.
 • Changes requested with fewer than 7 days’ notice will result in full forfeiture of payment (no refunds, credits, or transfers).
Refunds

• CATS does not issue refunds back to a bank or card for any program.

Question 25

How do I let CATS know my child will miss a class?

Accepted Answer

If your child will be absent, please notify us by emailing catsgym2@gmail.com or calling/texting the front desk at (303) 939-9699 before the start of class. Once we are informed of the absence, a Make-Up Token will be added to your account, which can be used within 90 days for a future class, clinic, or open workout (based on availability).

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